1. Introduction
This Privacy Policy describes how Card Quest (“we”, “us”, or “our”) collects, uses, and handles your information when you play Card Quest on Facebook Instant Games. By playing Card Quest, you agree to the practices described in this policy.
2. Information We Collect
2.1 Information from Facebook
When you log in through Facebook, we receive the following information with your permission:
- Your Facebook Player ID (a unique identifier)
- Your display name
- Your profile photo URL
2.2 Gameplay Data
We collect data generated by your use of the game, including:
- Game progress, ratings, and match history
- In-game currency balances (coins, crystals, jade)
- Card collection and deck configurations
- Region selection and matchmaking preferences
- Quest and milestone progress
- Session timestamps and activity logs
2.3 Purchase Data
Card Quest offers in-app purchases through three channels:
- iOS (Apple App Store): payments are processed by Apple. We receive only a transaction ID, the item purchased, and the jade amount granted. We never see your payment details.
- Android (Google Play): payments are processed by Google under the same terms as above.
- Web Store (Stripe): web purchases are processed by Stripe, Inc. Depending on your chosen payment method (such as credit card, Alipay, UPI, GrabPay, or other regional methods), Stripe may collect your payment method details directly. We do not receive or store your card number, bank account details, or other sensitive payment information. We receive only a Stripe transaction ID, the payment method type used (e.g. “card”, “alipay”), the amount paid, and confirmation of success.
Stripe’s privacy practices are governed by the Stripe Privacy Policy, available at stripe.com/privacy.
3. How We Use Your Information
We use the information we collect to:
- Authenticate your identity and maintain your game account
- Save and synchronise your game progress across sessions and devices
- Enable multiplayer features including PvP matchmaking and raids
- Process and verify in-app purchases
- Operate leaderboards and seasonal rating systems
- Detect and prevent cheating, fraud, or abuse
- Improve gameplay balance and fix bugs
4. Information Sharing
We do not sell your personal information. We may share limited information in the following circumstances:
- With other players: your display name, profile photo, rating, and region may be visible to other players during matchmaking and on leaderboards.
- With service providers: we use third-party services such as database hosting and error monitoring (e.g. Sentry) to operate the game. These providers access data only as necessary to provide their services and are bound by confidentiality obligations.
- For legal reasons: we may disclose information if required by law or to protect the rights and safety of our users.
5. Data Retention
We retain your account data for as long as your account is active. If you wish to delete your account and associated data, please contact us at the address below. Purchase transaction records may be retained for up to 7 years for accounting and legal compliance purposes.
6. Children’s Privacy
Card Quest is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.
7. Security
We implement reasonable technical and organisational measures to protect your information, including encrypted connections (HTTPS) and server-side validation of all transactions. However, no system is completely secure, and we cannot guarantee absolute security.
8. Your Rights
Depending on your location, you may have rights regarding your personal information, including the right to access, correct, or delete your data. To exercise any of these rights, please contact us. We will respond within a reasonable timeframe.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the date at the top of this document. Continued use of the game after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Card Quest (Solo Developer)
Australia
support.cardquest@gmail.com