Card Quest — Data Deletion Instructions

1. Overview

Card Quest is played through Facebook Instant Games. You can request deletion of all personal data we hold about you at any time. This page explains the two ways to do that and what to expect after submitting a request.

2. Option A — Remove the App from Facebook (Recommended)

This is the fastest method and triggers an automatic deletion request directly from Facebook to our servers. No email or waiting required.

Open Facebook (web, mobile app, or Messenger).
Go to Settings & Privacy → Settings.
Select Apps and Websites from the left-hand menu (web) or under Account Settings (mobile).
Find Card Quest in the list of active apps and tap Remove.
Confirm the removal. Facebook will notify our servers automatically.

Once Facebook notifies our servers, your account will be anonymised within minutes. You will receive a confirmation code that you can use to track the request status if needed.

3. Option B — Email Request

If you cannot use the Facebook method above, or you have already removed the app and want to confirm deletion, you can email us directly.

Send an email to support.cardquest@gmail.com with the subject line “Data Removal Request” and include:

Your in-game display name
Your Help ID (found at the bottom of the in-game Settings panel)
A short confirmation that you are requesting deletion of your account

We will process the request within 30 days and reply once deletion is complete.

4. What Gets Deleted

When a deletion request is processed, the following data is removed or anonymised:

Your Facebook Player ID linkage
Your display name and profile photo URL
Game progress, card collection, decks, currencies, and match history
Rating, leaderboard placement, and region selection
Quest and milestone progress
All active login sessions (you will be signed out everywhere)

5. What We Are Required to Retain

For legal and accounting compliance, the following limited data may be retained beyond deletion:

Purchase transaction records (transaction ID, amount, date) for up to 7 years. These records contain no personally identifying information after your account is anonymised.
Aggregated, non-identifying gameplay statistics used for balance and analytics.

6. Timing

Option A (Facebook removal): automatic, usually within a few minutes of Facebook notifying our servers.
Option B (Email): processed within 30 days of receipt.

7. Questions

If you have any questions about the deletion process or want to confirm the status of a previous request, contact us at support.cardquest@gmail.com.